How long does shipping take?
Orders are processed in 1–3 business days and usually arrive in 7–12 business days. Shipping is free to the U.S. See our Shipping Policy.
How do I track my order?
You’ll get an email with your tracking number when your order ships. Visit Track Your Order for help.
What if my item arrives damaged or doesn’t work?
Email us a photo within 30 days of delivery and we’ll send a free replacement or a full refund.
Can I return an item?
Yes. Unused items in original packaging can be returned within 30 days. Contact us first for instructions. See our Refund Policy.
Is checkout secure?
Yes. Payments are processed by Shopify with encrypted checkout. We never see or store your card number. You can also pay with Shop Pay.
Why are your prices lower than other stores?
We work directly with the manufacturers and don’t pay for a retail storefront, so we pass the savings on to you.
Why might my order arrive in more than one package?
Some items ship from different warehouses. Each package has its own tracking number.
Do you ship outside the U.S.?
Not at the moment. We ship to all 50 states and Puerto Rico.
How can I contact you?
Email mastercarshouston@gmail.com. We reply within 24 hours, Monday to Saturday, in English or Spanish.
¿Cuánto tarda el envío?
Preparamos tu pedido en 1 a 3 días hábiles y normalmente llega en 7 a 12 días hábiles. El envío es gratis en EE. UU.
¿Cómo rastreo mi pedido?
Te enviamos un email con tu número de rastreo cuando sale tu pedido. Visita Rastrea tu pedido.
¿Y si llega dañado?
Envíanos una foto dentro de 30 días y te mandamos otro gratis o te devolvemos el dinero.
¿Puedo devolver un producto?
Sí, sin usar y en su empaque, dentro de 30 días. Escríbenos primero para darte las instrucciones.
¿Es seguro pagar aquí?
Sí. El pago lo procesa Shopify con conexión cifrada; nunca vemos tu tarjeta.
¿Cómo los contacto?
Escríbenos a mastercarshouston@gmail.com. Respondemos en menos de 24 horas en español o inglés.